Software for funeral directors in England, from first call to committal
In England a funeral can usually go ahead only once the medical examiner has confirmed the cause of death and the death is registered. Kindred keeps every step on one case your whole firm can follow.
Now welcoming funeral directors in England
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Taking the first callFrom a hospital ward, a hospice, a care home or the family's home
Where it lives in Kindred: First callThe case opens when the call comes in, and the family's details are written down once for everyone. -
The medical examiner's reviewAn independent senior doctor scrutinises the cause of death before it can be registered
Where it lives in Kindred: Checklist and dashboardA checklist item marks every case still with the medical examiner's office, and open items show among your outstanding work. -
Registering the deathWithin five days of the medical examiner's confirmation, weekends and bank holidays included
Where it lives in Kindred: Details taken onceThe informant's details and the deceased's particulars are kept encrypted on the case and printed on your own forms. -
The green formThe registrar's certificate for burial or cremation, sent to the funeral director
Where it lives in Kindred: Case documentsFile the green form with the case as soon as it arrives, and tick it off so the whole team knows the funeral can proceed.
Kindred's screens keep their own names. These are your steps, matched to where they're handled.
The rest of the work, matched the same way
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Attended or unattendedThe CMA's two price categories; an unattended funeral is often called a direct cremation or direct burial
Where it lives in Kindred: Packages and price listEach arrangement starts from your own packages, so an unattended cremation and a full attended funeral carry the right services from the outset. -
Cremation 1 and Cremation 10The applicant's form, then the medical referee's authorisation
Where it lives in Kindred: Forms filled from the caseThe applicant's and the deceased's details can fill your cremation paperwork straight from the case, ready for checking. -
When the coroner is involvedWith no inquest the coroner sends Form CN2 to the registrar, and also issues Cremation 6 if there is to be a cremation
Where it lives in Kindred: Notes and checklistCoroner's cases follow their own checklist, with notes on what has been received and what is still awaited. -
The funeral serviceAt a crematorium chapel, a church, a cemetery or another venue the family chooses
Where it lives in Kindred: Events in orderThe service, the committal and any gathering afterwards are events on one case, each with its time, venue, officiant or celebrant and staff.
How funeral directors work in England
The medical examiner and the register office
Since 9 September 2024, every death in England that is not reported to a coroner is scrutinised by a medical examiner, a senior doctor who was not involved in the person's care. The attending doctor drafts the Medical Certificate of Cause of Death, the medical examiner countersigns it and sends it to the registrar, and only then can the death be registered.
Registration must follow within five days of the medical examiner's confirmation, normally at the register office for the district where the person died. The registrar then issues the green form to the funeral director, and a funeral can usually go ahead only after registration, unless a coroner is involved.
Cremation forms after the 2024 changes
The same reform reshaped cremation paperwork. Cremation 4 and Cremation 11 were dropped; the applicant completes Cremation 1, the medical referee authorises the cremation on Cremation 10, and a coroner issues Cremation 6 where they have a duty to investigate the death. For someone who died in Scotland or Northern Ireland and is cremated in England, the older forms still apply.
Price lists, funeral plans and trade bodies
Under the CMA's Funerals Market Investigation Order 2021, every funeral director displays a Standardised Price List in each branch and online, with an Additional Options Price List alongside, and may not use referral arrangements with hospitals, hospices or care homes. There is no statutory licensing or inspection of funeral directors in England today; in July 2026 the UK Government said it will develop proposals that include regulation.
Pre-paid funeral plans have been regulated by the FCA since 29 July 2022, so a funeral director who sells plans must be authorised or an appointed representative. Many firms also belong to NAFD, SAIF or Funeral Experts and follow their codes.
Shaped around your firm
No two funeral directors run their firm the same way, and Kindred isn't asking you to change yours. It is configured around how you already work.
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Your workflow and checklists
Case steps and checklists are set up to match your process, not a one-size template.
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Your forms and documents
The paperwork you use is built as forms and document templates that fill from the case, so details are entered once.
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Your services and prices
Your own services, packages and price list, the way you present them to families.
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Each branch, its own way
One branch or several: tailor each branch while keeping the whole firm consistent.
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Your name on everything families see
The family portal and your website carry your firm's name, not ours.
Ready today, wherever you are
- Unlimited users and locationsYour whole team signs in. Pricing follows your case volume, not your headcount.
- English or Spanish, per personEach staff member chooses the language of Kindred, and each family can receive the portal in English or Spanish.
- In the cloud, backed upUse it from any device with encrypted data and automated backups. No servers on the premises.
- Families sign from homeSend contracts and authorisations for electronic signature.
- Your website and noticesKindred can design and host your website, or publish notices to the one you already have.
What we'll work out together
Kindred accounts run in the United States, Canada and the United Kingdom today, and the UK service is hosted in London at uk.kindredfuneral.io. Your paperwork, your prices in pounds sterling and the way you work in England are part of the setup conversation, and we'll tell you plainly what's ready and what isn't.
Questions from funeral directors in England
Is Kindred available to funeral directors in England?
Yes. Kindred is welcoming independent firms and groups across England. It runs in the cloud, so there is nothing to install, and staff can use it from the office, the chapel of rest or home. We begin by learning how your firm works.
How would our paperwork, prices and processes be set up?
Kindred accounts run in the United States, Canada and the United Kingdom today. Your own forms, your price list in pounds sterling and your way of working are worked through with you at setup, and we'll say plainly what is ready and what isn't.
Will Kindred produce our Standardised Price List?
No. Kindred keeps your services, packages and prices, and builds each arrangement from them. Preparing the Standardised Price List in the CMA's set format, and displaying it in your branches and online, stays with your firm, as it is today.
Does Kindred connect to the medical examiner's office or the register office?
No. Kindred doesn't send anything to the medical examiner, the registrar, the coroner or Tell Us Once. It keeps track, on your side, of where each case stands and which documents have arrived.
Can Kindred work across several branches?
Yes. Each branch can have its own checklists, forms and staff access, while reporting on cases, revenue and outstanding work stays consistent across the firm.
Who is behind Kindred?
The Larkin family, who have been funeral directors in the United States for more than 140 years, build and own Kindred. There are no outside investors, and the people you speak to understand funeral service.
Tell us how your firm works
A person from the Kindred team will reply, usually within one working day, with no obligation.
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